VAMC Northampton strives to always provide the highest quality of care to the veterans of our nation who call Northampton home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Service Partners

No matter which service you visit when you come to VAMC Northampton, you will always be able to find one of our many service partners. The service partner can address and resolve your concern at the point of contact.

Patient Representative

VAMC Northampton has on staff a highly-skilled patient representative who is eager to help you with your concern in a timely manner. The Patient Representative —

• serves as liaisons between patients and the medical center
• acts on the patient's behalf
• helps patients understand their rights and responsibilities

Our patient representative is located on the 1st floor of the Main building.